Corporate Work

Specialist - Consultant

2009

Ontotext AD, Sofia (Bulgaria)

Responsible for preparing written materials on the core technology of the company, specializing in Semantic Web technologies with Information Management, and Semantic Repositories solutions.

Responsible for a European research project on semantic television.

Associate Director Speech Recognition Technologies
2007-2008
Bell Canada, Montreal (Canada)

Responsible for optimization and monitoring of the virtual customer service agent of Bell

Manage specialized business analysts. Responsible for the delivery of the solutions, the follow up, the performance analyses and the customer experience of applications based on speech recognition. Manage 1M$ budget. Maintain the good relationship with vendors, academic institutions and Bell units. Define venues for improvement of the interactive customer experience.

Defined, presented and won a project of development of performance enhancing analytic tool of 100K $
Created 3-5 year plan for the evolution of a voice interactive system (IVR) with net benefit of 13M$ within 3 years
Deployed innovative approaches of emotion detection and analysis of customer satisfaction in the call daily logs
Conceived a scorecard for staff evaluation and performance enhancement

Chief Linguistic Officer & Executive Director Semantics
2003-2007
Delphes Technologies Intl., Montreal (Canada)

Solution in intelligent information management based on natural language processing

Manage an interdisciplinary international team in R&D with 1M$ annual budget. Recruite, establish personnel objectives. Optimize work processes. Draft plans and detailed schedules. Allocate resources. Produce analyses and innovative solutions. Prepare corporate presentations.

Created a scalable linguistic platform which transformed the company into a leader in the field of intelligent information management
Formed a synergetic team with a very high productivity
Established the R&D department internal development
Determined development priorities and guidelines for quality assurance
Conceived and approved technological solutions such as models, implementation designs, pertinence calculus

Senior Solution Designer

2000-2002

Novator Systems, Ltd., Toronto (Canada)

Virtual Customer Service Representative

Conduct research and development in natural language processing to create a module automating customer service as part of a team. Build and execute a project of knowledge packs design completing the atomized solution.

Designed an innovative solution for the classification of text messages capable of recognizing various input with precision of 94-100%
Designed a dialogue model with quick extension capabilities
Designed a XML model for constructing VCSR for different business domains
Organized the product development cycle (quality assurance plans and tests, specifications, documentation and user manuals)
Developed use cases to present the solution before potential clients

Consultant for Completing a Software Application

1998-1999

Sogique, Montreal

Performance support system for Child Protection

Create the bilingual version of the system (French/English). Designed and developed parts of the GUI interface in JAVA and the connections between the system with MSWord. Créer la version bilingue du système (français/anglais). Perform quality assurance testing.

Completed the bilingual application deployed at the Youth Centres of Quebec
Presented at interprovincial meetings
Created marketing presentations and documentation

Corporate Extracurricula

March, April, May 2008 - Judge at Expo Science Bell 2008